ONLINE RETURN POLICY

Full price items in original, unworn, saleable condition can be returned to us within 14 days for a refund, less the cost of shipping, or exchange. All returned or exchanged items must be shipped pre-paid and accompanied by the original receipt and must be received within 14 days of original shipping date. We cannot accept CODs. 

Refunds will be given in the original form of payment for returns, excluding the original shipping costs. You will receive a confirmation by email once your refund is processed. 

All discounted items are final sale.

PLEASE NOTE: sale merchandise, home, one of a kind, and custom orders are Final Sale and not eligible for return. International orders and items purchased using any discount code are also Final Sale.

If you have any questions about specific items, please contact hello@carleen.us prior to placing your order. We have the right to deny returns if the merchandise returned does not meet our return policy requirements. We recommend that you send the package back to us via traceable carrier and insure the full amount of the merchandise you are sending back to us. We are not responsible for missing packages. 

Carleen Returns

3416 Orange Ave

Long Beach CA 90807

If you have any questions regarding returns, please email hello@carleen.us.